Why does my dog have to be crated?
The main reason is that we do it for the
dog’s own safety. We are not a day care
facility and do not have the ability to
monitor playgroups. Unlike shops that let
your dog roam with others who (more than
likely) haven't been temperament tested, we believe dogs
that haven’t met and/or been properly
socialized with other dogs are going to
avoid any potential problems and/or harm by being kept
in their own, safe area.
Why can’t I drop my dog off early/late?
Why are appointment times so specific?
Unlike other shops that bring in all of
their animals for the day at one time, we
give personalized attention to your dog. Because we only book two animals at any
given time slot, it allows us to wash/dry
both animals in a timely manner. One animal
is washed/dried and may be placed in a cabinet (not
cage) dryer for finishing drying for the
head and feet. While that animal is in the
cabinet dryer, the groomer can wash/dry the
second animal. By that time, the first dog
is ready to for final grooming while the
second is doing its “finishing” drying.
When a client is early or late, this puts
the schedule off and mostly causes your (or,
more likely, someone else’s) animal to have
to sit around and wait in a crate.
At Soggy Paws, we have your
animal's health and comfort in mind at all time.
We do not believe the practice that some shops
practice of dropping your animals off on your
way to work and leaving them all day is, in any
way, good for your pet.
Why should I be prompt to pick my dog
up when you call me?
The main answer is because it is absolutely
the best thing for your dog. Grooming can be
stressful for an animal. Because we are not
only a grooming shop, but a full-service
retail store and self-wash. In order to keep
our costs down, we don’t have
the staff available to take your dog out
should s/he need to relieve him/herself
during an extended stay.
do our best to give you a 15-20 minute
notice prior to your pet's appointment being
complete so that
you can be in the store as we are almost
done with the groom. We understand that
there may be slight delays in picking up
your pet, but it is quite stressful for most
animals to have to wait unnecessarily after a
grooming session is complete.
Why can't I stay with my dog to be
groomed? Are you trying to hide something?
The answer is again, because we believe
your not staying is the best thing for your
pet. You are more than welcome to sit in our
grooming room all day long, if you wish,
just not when your animal is being groomed.
For those of you with children, you know how
they can behave when you're around versus when
you're not. It's the same thing: your
presence will bring an extra level of
unnecessary stress to your pet during a time
when a groomer will be working with
sharp implements...a time when your pet
needs to be solely focused on the groomer.
Soggy Paws always tries to do what we feel
is best for your animal; we will answer any
question and/or concern you have. We will
not, however, put your dog at risk when that
situation is avoidable.
How will my dog be
dried? What is the difference between a cage
dryer and a cabinet dryer?
Soggy Paws uses hand-held, forced-air
dryers which do not have heaters on them.
Because dogs don't have sweat glands
like we do, we never want to take the chance
to overheat your animal. If your pet is
scared and/or aggressive towards these
dryers we will use our cabinet dryer. This
is not the cage dryers that are employed at
other grooming shops. Those dryers either
hang on the side of a cage or have hoses
attached to them that force the air directly
at your pet. Our cabinet dryer is just that:
a large cabinet enclosed separately from the
fan. The pet sits on a raised grate and
room-temperature air (not heated) gently is
forced under the pet, towards the side and
is recirculated over the pet's head. A
pet is never put into a box/cage with air
forced directly at them.