Why does my dog have to be crated?
The main reason is that we do it for the dog’s own safety. We are not a day care facility and do not have the ability to monitor playgroups. Unlike shops that let your dog roam with others who (more than likely) haven't been temperament tested, we believe dogs that haven’t met and/or been properly socialized with other dogs are going to avoid any potential problems and/or harm by being kept in their own, safe area.

Why can’t I drop my dog off early/late?
Why are appointment times so specific?
Unlike other shops that bring in all of their animals for the day at one time, we give personalized attention to your dog. Because we only book two animals at any given time slot, it allows us to wash/dry both animals in a timely manner. One animal is washed/dried and may be placed in a cabinet (not cage) dryer for finishing drying for the head and feet. While that animal is in the cabinet dryer, the groomer can wash/dry the second animal. By that time, the first dog is ready to for final grooming while the second is doing its “finishing” drying.

When a client is early or late, this puts the schedule off and mostly causes your (or, more likely, someone else’s) animal to have to sit around and wait in a crate.

At Soggy Paws, we have your animal's health and comfort in mind at all time. We do not believe the practice that some shops practice of dropping your animals off on your way to work and leaving them all day is, in any way, good for your pet.

Why should I be prompt to pick my dog up when you call me?
The main answer is because it is absolutely the best thing for your dog. Grooming can be stressful for an animal. Because we are not only a grooming shop, but a full-service retail store and self-wash. In order to keep our costs down, we don’t have the staff available to take your dog out should s/he need to relieve him/herself during an extended stay.

We do our best to give you a 15-20 minute notice prior to your pet's appointment being complete so that you can be in the store as we are almost done with the groom. We understand that there may be slight delays in picking up your pet, but it is quite stressful for most animals to have to wait unnecessarily after a grooming session is complete.

Why can't I stay with my dog to be groomed? Are you trying to hide something?
The answer is again, because we believe your not staying is the best thing for your pet. You are more than welcome to sit in our grooming room all day long, if you wish, just not when your animal is being groomed. For those of you with children, you know how they can behave when you're around versus when you're not. It's the same thing: your presence will bring an extra level of unnecessary stress to your pet during a time when a groomer will be working with  sharp implements...a time when your pet needs to be solely focused on the groomer. Soggy Paws always tries to do what we feel is best for your animal; we will answer any question and/or concern you have. We will not, however, put your dog at risk when that situation is avoidable.