Reminder Emails: A
courtesy reminder email will be sent up to 72
hours prior to your appointment time.
Cancellation Policy: Cancellations
must be made at least 24
hours prior to your appointment (48 hours if
you are booking more than one animal). This
allows us time to try to book a
replacement for your vacated appointment.
"No Shows": In
the event of cancellations
received less than 24 hours (or 48 hours for
a multi-pet appointment) prior to your
appointment or "no shows", we reserve the
right to add a $25 service fee to your next
appointment.
Grooming FAQs
Why does my dog have to be crated?
The main reason is that we do it for the
dog’s own protection. We are not a day care
facility and do not have the ability to
monitor playgroups. Unlike shops that let
your dog roam with others, we believe dogs
that haven’t met and/or been properly
socialized with other dogs are going to
avoid any potential problems and/or harm by being kept
in their own, safe area.
Why can’t I drop my dog off early/late?
Why are appointment times so specific?
Unlike other shops that bring in all of
their animals for the day at one time, we
give personalized attention to your dog or
cat. Because we only book two animals at any
given time slot, it allows us to wash/dry
both animals in a timely manner. One animal
is washed/dried and placed in a cabinet (not
cage) dryer for finishing drying for the
head and feet. While that animal is in the
cabinet dryer, the groomer can wash/dry the
second animal. By that time, the first dog
is ready to for final grooming while the
second is doing its “finishing” drying.
When a client is early or late, this puts
the schedule off and mostly causes your (or,
more likely, someone else’s) animal to have
to sit around and wait in a crate.
Why should I be prompt to pick my dog
up when you call me?
The main answer is because it is absolutely
the best thing for your dog. Grooming can be
stressful for an animal. Because we are not
only a grooming shop, but a full-service
retail store and self-wash. In order to keep
our costs down, we don’t have
the staff available to take your dog out
should s/he need to relieve him/herself
during an extended stay.
We
do our best to give you a 15-20 minute
notice prior to your pet's appointment being
complete so that
you can be in the store as we are almost
done with the groom. We understand that
there may be slight delays in picking up
your pet, but it is quite stressful for most
animals to have to wait unnecessarily after a
grooming session is complete.
Why can't I stay with my dog/cat to be
groomed? Are you trying to hide something?
The answer is again, because we believe
your not staying is the best thing for your
pet. You are more than welcome to sit in our
grooming room all day long, if you wish,
just not when your animal is being groomed.
For those of you with children, you know how
they can behave when you're around versus when
you're not. It's the same thing: your
presence will bring an extra level of
unnecessary stress to your pet during a time
when a groomer will be working with
sharp implements...a time when your pet
needs to be solely focused on the groomer.
Soggy Paws always tries to do what we feel
is best for your animal; we will answer any
question and/or concern you have. We will
not, however, put your dog as risk when that
situation is avoidable.
